Shipping Returns
ECCASR Return & Refund Policy
At ECCASR, your satisfaction matters to us. This policy explains how we handle returns, replacements, and refunds in a way that is transparent, fair, and environmentally responsible.
1. Defective or Warranty Items
If you receive a product that is defective, damaged, or not as described, we will resolve the issue promptly.
Process
- Notify our support team at support@eccasr.com within 14 days of delivery.
- Please include:
- Your order number
- Clear photos or videos of the issue
- A brief description of the problem
Resolution
- Once verified, we will email you a prepaid return shipping label.
- You will return the item to our quality inspection center in Canada.
Replacement
- After the item is received and the defect is confirmed, we will ship a replacement at no cost to you.
Timeline
- The full process—from return label issuance to replacement shipment—is typically completed within 7–10 business days.
Important Note
- All return and replacement shipping costs for defective items are fully covered by ECCASR.
- Defective units may be batched and returned through our internal logistics process.
2. Items Damaged in Transit
If your order arrives with visible shipping damage, we will address it quickly.
Process
- Contact support@eccasr.com within 48 hours of delivery.
- Include your order number and clear photos of:
- The damaged product
- The external shipping box showing damage
- All internal packaging materials
Resolution
- Upon verification, we will issue a prepaid return shipping label.
- Once transit damage is confirmed at our inspection center, we will ship a replacement immediately.
- Any shipping carrier claims are handled internally by ECCASR.
3. Non-Defective Returns (“Change of Mind”)
To support sustainability and reduce unnecessary shipping emissions, all non-defective items are final sale.
Final Sale Policy
- We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect size selection
- Color preference
- Personal preference issues
Please Shop Carefully
- We provide detailed product descriptions, configuration options, and high-resolution images to help you make an informed decision.
- Our customer support team is happy to assist before you place your order.
4. General Conditions
- All returns require prior authorization. Please contact us before sending any items.
- Returns are accepted only for defective items or items damaged in transit, as outlined above.
- Approved refunds (where applicable) are issued to the original payment method within 7–15 business days after return approval.
- Clearance and final sale items are not eligible for return unless defective.
5. Contact Us
If you have any questions regarding returns or replacements, please contact us at:
📧 support@eccasr.com
We’re here to help and ensure your experience with ECCASR remains positive and transparent.
1. Short, Customer-Friendly Checkout Summary
Return & Refund Policy – Quick Summary
- ✅ Free replacement if your item arrives defective or damaged
- 🚚 All return shipping covered for verified issues
- 🌱 Final sale on non-defective items to reduce environmental impact
- 📦 Please review product details carefully before ordering
Checkout Acknowledgment (Checkbox Text)
☐ I acknowledge that all sales are final for non-defective items and that ECCASR provides free replacements for defective or damaged products.
2. FAQ Snippets (Website-Ready)
What is your return policy?
To reduce our environmental footprint, all ECCASR products are final sale unless the item arrives defective or damaged in transit.
What if my item is defective or damaged?
No worries—we’ve got you covered.
Contact us at support@eccasr.com within 14 days (defects) or 48 hours (transit damage). Once verified, we’ll send you a prepaid return label and ship a free replacement.
Do you offer refunds?
Refunds are issued only for approved defective or damaged items where a replacement is not possible. Approved refunds are processed to the original payment method within 7–15 business days.
Can I return an item if I changed my mind?
At this time, we do not accept returns or exchanges for change of mind, incorrect size, or personal preference. This policy helps us reduce unnecessary shipping and environmental impact.
How long does the replacement process take?
Once your issue is verified and the returned item is received, replacements are typically shipped within 7–10 business days.
Do I need to contact you before returning an item?
Yes. All returns require prior authorization. Please contact our support team before sending anything back.
How can I make sure I order the right item?
We recommend reviewing product descriptions, size guides, and images carefully. If you have questions, our support team is happy to help before you place your order.
Policy Icons + Product Page Microcopy
📦 Icon: Shield + Check
Microcopy:
Free Replacement for Defective Items
🚚 Icon: Truck
Microcopy:
Shipping Damage? We’ll Replace It—No Cost
🌱 Icon: Leaf
Microcopy:
Final Sale to Reduce Environmental Impact
🔒 Icon: Lock
Microcopy:
Secure Checkout & Verified Quality
⏱ Icon: Clock
Microcopy:
Defects Reported Within 14 Days
📄 Product Page “Fine Print” Line (Under Add to Cart)
All sales are final unless the item is defective or damaged during shipping. See Return Policy.
🧾 Cart / Checkout Reinforcement Line
ECCASR offers free replacements for verified defects. Non-defective items are final sale.
⚖️ 3. Legal-Safe Terms & Conditions (ECCASR)
You can publish this as a standalone Terms & Conditions page.
Terms & Conditions
1. General
By accessing or purchasing from ECCASR (eccasr.com), you agree to be bound by these Terms & Conditions, our Return & Refund Policy, and any additional policies referenced herein.
2. Products & Availability
We make every effort to display products accurately, including descriptions, images, and specifications. However, minor variations may occur due to manufacturing updates or display differences.
Product availability is subject to change without notice.
3. Pricing & Payments
All prices are listed in applicable currency and are subject to change without prior notice. ECCASR reserves the right to refuse or cancel orders at our discretion, including cases of pricing errors or suspected fraud.
4. Shipping & Delivery
Estimated delivery times are provided for convenience and are not guaranteed. ECCASR is not liable for delays caused by carriers, customs, or events beyond our control.
5. Returns, Replacements & Refunds
- All sales are final unless the item is defective or damaged in transit.
- Defective items must be reported within 14 days of delivery.
- Transit damage must be reported within 48 hours of delivery.
- All returns require prior authorization.
- Approved refunds are processed to the original payment method within 7–15 business days.
Please refer to our Return & Refund Policy for full details.
6. Limitation of Liability
ECCASR shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website, to the maximum extent permitted by law.
7. Intellectual Property
All content on this website, including logos, images, text, and designs, is the property of ECCASR and may not be copied or used without written permission.
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.
9. Contact Information
For questions regarding these Terms & Conditions, contact:
📧 support@eccasr.com